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Terms and Conditions


User Agreement

These terms and conditions apply to all purchases made from PearlGlo. 

1. Orders & Delivery:

All orders placed through this web site are subject to confirmation and acceptance by PearlGlo. Pearlglo may vary prices in the event of price changes or mistakes made by suppliers on reasonable prior notice to you. If PearlGlo requests payment  for increased prices, you may cancel the order by giving notice to PearlGlo, which must be received within seven days of the announcement of the increase. PearlGlo or its agent will deliver the goods you order to the address you specify in your order, within the agreed time frame, subject to their availability. Where the goods are not available you will be notified of this by PearlGlo as soon as possible. Anyone at the delivery address who receives the goods will be presumed by PearlGlo to be authorised to receive the goods.  Once the goods are delivered to you, you will own them and it is your responsibility if they are lost or damaged.  PearlGlo reserves the right to restrict sales to retail quantities when supplying resellers and distributors.

 2. Renewals, Returns & Refunds

PearlGlo  believes in secure eCommerce and will provide a 30 day money back guarantee for the products and services that are bought online. Pearlglo cannot guarantee that your business will be successful and cannot refund for a store after it has gone live on the web. In order to be eligible for the money back guarantee we must be notified wit in 30 days and we can only refund money paid. PearlGlo has an extensive dispute resolution process that must be exhausted before any refunds are issued. All refund applications will be carefully considered and given at the discretion of the Company Management.  Your contract with PearlGlo is for a minimum period of 12 months. If it is not terminated for an acceptable reason agreed to by Management then it automatically renews for further 12 month periods on each anniversary of you agreeing to its terms (i.e. the date you made your application). If you wish to terminate your contract you should give us written notice at least 30 days before the annual renewal date of your contract with us. If you fail to send us this notice of termination your contract is automatically renewed and you shall become liable for the next annual fee in full, within the discretion of PearlGlo Management.

 3. Prices & Payment:

For each online order, you must pay: 1. the applicable price for the relevant goods confirmed by PearlGlo;  and 2. The delivery and handling fee specified on the web site at that time. Your order and credit card details are safe and secure. All personal and credit card information provided to PearlGlo is encoded using Secure Sockets Layer (SSL) technology, an encryption protocol that protects data as it travels over the Internet. At this stage we can only accept payments using the methods stated in the Orders & payment section of this web site. We are unable to accept COD charges. Payment must be cleared before the goods are dispatched unless you have approved credit facilities with PearlGlo. Prices and range on this web site may vary from PearlGlo stores.

 4. Products

All our products are sent to you in good condition and packaged correctly, we cannot guarantee the condition of the product on arrival.

 5. Your Account

You agree to take responsibility for the safekeeping of your user name and password. You are liable if your user name or password is used by an unauthorised person. You agree to release and indemnify PearlGlo in connection with any use (whether authorised or unauthorised) of your user name or password. PearlGlo may suspend or cancel your account at any time without prior notice.

 6. Images and Graphics

PearlGlo  aims to include up-to-date images and/or graphics of all of the goods on this web site. However, our picture of the goods may differ from the actual goods. We recommend you read the labels on the goods carefully before using the goods.

 7. Privacy

PearlGlo will comply with PearlGlo's Privacy Statement. PearlGlo will not reveal your personal information to external organizations except for the purposes of fulfilling your order.

 8. Liability

Any liability of PearlGlo in connection with goods or services supplied to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of PearlGlo be limited to: 1. in relation to goods, the replacement of the goods or the supply of equivalent goods; and 2. in relation to services, the supplying of the services again or the payment of the cost of having the services supplied again.

 9. Changes To Terms

Each order is governed by the terms and conditions current when the order is placed. PearlGlo  may add to, delete or otherwise change these terms and conditions without notice. It is your responsibility to read and understand these terms and conditions each time you place an order.

10. Applicable Law

All purchases, and these terms and conditions, are subject to the laws of New South Wales, Australia.

Exclusion and limitation of liability

TO THE FULL EXTENT PERMITTED BY LAW WE HEREBY EXCLUDE ALL CONDITIONS AND WARRANTIES NOT EXPRESSLY SET OUT HEREIN. EXCEPT AS SPECIFICALLY SET FORTH IN ELSEWHERE IN THIS AGREEMENT, WE MAKE  OR GIVE NO EXPRESS OR IMPLIED WARRANTIES INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR ARISING FROM A COURSE OF DEALING, USAGE OR TRADE PRACTICE, WITH RESPECT TO ANY GOODS OR SERVICES PROVIDED UNDER OR INCIDENTAL TO THIS AGREEMENT. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY US, OUR RESELLERS, AGENTS, REPRESENTATIVES OR EMPLOYEES SHALL CREATE A WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF THE EXPRESS WARRANTIES HEREBY GIVEN, AND YOU MAY NOT RELY ON ANY SUCH INFORMATION OR ADVICE.

1. Our total aggregate liability to you for any claim in contract, tort, negligence or otherwise arising out of or in connection with the provision of the Services shall be limited to the charges paid by you in respect of the Services which are the subject of any such claim and provided that you notify us of any such claim within one year of it arising. 2. In no event shall we be liable to you for any loss of business, contracts, profits or anticipated savings or for any other indirect or consequential or economic loss whatsoever.

Important note:

In the event that this agreement constitutes a supply of goods or services to a consumer as defined in the Trade Practices Act 1974 or any other national, State or Territory legislation (the Acts) nothing contained in this agreement excludes, restricts or modifies any condition, warranty or other obligation in relation to this agreement and the goods and you where to do so is unlawful. To the full extent permitted by law, where the benefit of any such condition, warranty or other obligation is conferred upon you pursuant to any of the Acts, our sole liability for breach of any such condition, warranty or other obligation, including any consequential loss which you may sustain or incur, shall be limited (except as otherwise specifically set forth herein) to:  a. in relation to goods i. the replacement of the goods or the supply of equivalent goods or payment of the cost of replacing the goods or acquiring equivalent goods; or ii. the repair of the goods or payment of the cost of having the goods repaired;  b. in relation to services i. the supplying of the services again; or ii. The payment of the cost of having the services supplied again as in each case we may elect.

Privacy Statement

 PearlGlo Pty Ltd  respects the Guidelines suggested by the Australian Direct Marketing Association, in it's Code of Practice for Consumer Protection in ecommerce. We also abide by the World Wide Web Consortium (W3C) Platform for Privacy Preferences Project (P3P). This policy is emerging as an industry standard providing a simple, automated way for users to gain more control over the use of personal information on web sites they visit. In line with those guidelines, PearlGlo Pty Ltd would like you to be aware of the information we collect to provide your service. We do not provide third parties with access to your personal data, with the obvious exception of third party business partners such as the Domain Name Registries.

Information collected by PearlGlo Pty Ltd

Your contact information, including:

  1. named individuals
  2. telephone,
  3. fax numbers and
  4. email addresses
  5. Information about what services you have ordered from PearlGlo Pty Ltd
  6. Information about what services you have enquired
  7. Your interest in receiving PearlGlo Pty Ltd email newsletters
  8. Correspondence between you and PearlGlo Pty Ltd
  9. A customer relationship management system in which details of conversations might be
  10. written by employees
  11. Encrypted credit card details
  12. Your accesses to our websites

What PearlGlo Pty Ltd does with your information

  • We do not your personal information available to third parties, with the obvious exception of third party business partners such as the domain name registries.
  • We do provide aggregate data to third parties
  • We will contact relevant people to communicate billing and technical issues
  • We store website data and email queued on our servers, only for use as back-up data should it be required
  • We may customise our email newsletters and communications to reflect your interest in a particular service
  • We access historic correspondence and details about earlier conversions in response to customer service issues and, to conform to the edicts of the law or comply with legal process served on PearlGlo Pty Ltd
  • We store encrypted credit card details to allow us to process the subscriptions to our services
  • We monitor and store your online requests for webpage’s and services for research and to
  • keep a history of your transactions with the business (this might include recording the fact you set up and deleted an email account, or took a trial in one of our services, etc)

Email communications

As a customer of PearlGlo Pty Ltd you will receive occasional email communications from PearlGlo Pty Ltd that relate to the services we provide to you, and you will have the option to opt-out of all non-essential email and postal mail.

If you have any questions about our privacy policy, please feel free to contact us.


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Terms and Conditions   ©2014 - PearlGlo Pty Ltd. All Rights Reserved.